My pet is travelling in-cabin with me. What is the process upon landing with Etihad Airlines?
The process is very simple.
Our team will be handling all your pet release processes in advance, prior to your landing.
After all the relevant paperwork has been done, our representative will leave. Their presence is not required at any point after that.
This is where you come in. Upon landing, head to the customs area.
The airport officer on duty will call the MOCCAE vet to meet you and cross-verify all your original documents.
On the off-chance that you might require on-ground assistance, you may reach us at our emergency numbers (+971 56 826 1075/ +971 52 2388 165) for support.
Show the MOCCAE vet a copy of the Import Permit to quicken the search for your pet’s details from the system.
Note: The doctor can take anywhere between 30 minutes to 3+ hours to arrive at the customs area, so you might have to factor in a waiting period.
Your pet’s microchip will be scanned.
Ta-da, after this you may exit the airport with your pet. Taxi drop-offs for your pet are not included in the fees; however, can be provisioned for an additional fee.
Word of advice:// We are thorough perfectionists and hence request you to email a final set of export documents connected to your pet’s travels a minimum of 24 hours prior to your flight for a final review.
ON THE OFF-CHANCE OF
A SITUATIONAL (or human) ERROR
There's a possibility of an obstacle, momentary mishap or a temporary glitch.